Traveling from our home in Gulf coast MS to outside Nashville for Christmas and family festivities. Vehicle breaks down in Tuscaloosa off-highway the day before Christmas Eve and we start searching for help. The positive reviews on their site caught our eye and we called immediately. We were greeted over the phone by Maggie (one of the owners) and not only got the process started by ordering the alternator but recommended a fantastic tow service as well. Sure enough, the tow got to us quickly and got us over to the shop. At that point as soon as we stepped foot on the property Maggie comes out and introduces herself and explains what the options and time frame will be. She then ask us if we wanted to go get local food and or a trip to a mall or some kind of time killer while we wait. UNBELIEVABLE!! AMAZING!! Above and beyond making my wife and I feel less stressed and obviously more comfortable. Later during the process, we met Chad (Maggie’s husband and owner as well) and he explained the part would be there soon and they would get us on the road ASAP. Moving forward — the whole process only took 4 hours before we were back on the road again. I cannot say enough kind words about this business. I have a business myself and word of mouth advertising is so very important and if I could give this review 10 stars I would. If you are a local or passing through and need expertise and or fantastic service, do yourself and your vehicle a favor and head to PITTS auto. Maggie and Chad and the rest of the crew there are good, good peeps and that’s few and far between nowadays.
Thank you for visiting Pitts Automotive, Inc in Tuscaloosa, AL. Count on our automotive repair technicians to keep your car, truck, suv, or van on the roads longer and safer.
Schedule your appointment today BOOK NOW | CALL: (205) 556-1155